Frequently Asked Questions
Here you will find questions and answers about our ceramics, shop updates, shipping, courses etc.
If you have a question that is not answered here, please contact us!
Is karo&auguste ceramics dishwasher safe?
Yes, all of our items can be put in the dishwasher. However, with handmade ceramics, we recommend hand washing.
Is karo&auguste ceramics food safe?
Yes, all of our pieces are food safe and can be used in everyday life for eating and drinking.
How stable is karo&auguste ceramics?
Our pieces are hight fired, that means at about 1230 degrees. They are stoneware and therefore very stable. During the making process I also make sure that the pieces are stable (a handle, for example, is very carefully attached so that it can also hold a large tea or coffee cup). But naturally, if you make a ceramic piece fall, it usually breaks ;)
How quickly will your ceramics be shipped to my home?
I try to pack all orders within 2-3 days after every online shop update. They can then usually be sent within a week and usually reach customers after 10-14 days. Please note that karo&auguste is a small company and I (Karo) do everything myself. So there may be delays for which I ask for your understanding. My priority is to satisfy you as a customer, I will keep you informed of all delays and news about your order.
Is it safe to ship ceramic pieces? Does it happen that a piece breaks during the shipping?
The safety of our ceramics when shipping is of course the highest priority. To make sure the pieces arrive safely at your home, I even pack them in two boxes. The first, smaller box contains the well-packaged pottery and is filled with lots of recycled paper and other recycled materials. Then it is packed in the second, larger box, which is also lined with filler material. This is one of the safest ways to send fragile goods. In the unlikely event that something breaks on the way, please take a few photos of the external condition of the box and the broken piece and send them to me. Of course, in this case I will make a new piece or reimburse you for the costs.
Do you give pottery classes?
Yes, you can purchase my Online-courses in the Onlineshop.
What do you show in your online courses?
You will be able to follow all the steps for making various pieces very closely and in detail, and I will also give many tips on the process, materials and where you can purchase them. So you get an all-round insight into my work process and learn which clay and which glazes I use and where you can buy them. After each course you will have the ability to make your own ceramic cups, bowls, plates and much more.
Where can I buy karo & auguste ceramics?
At the moment our ceramics are only available online in our onlineshop!
Do you offer a firing service?
Since we currently do not have a public workshop or shop, we unfortunately cannot offer a burning service.
Do you work at the potter's wheel?
No. I only work with the assembly technology, i.e. without a potter's wheel, with a few tools and my hands :) If you want to find out more about my work process, take a look at my Instagram account @karoundauguste, there I often show you behind-the-scenes- Videos and small tutorials!
Do you also make special requests?
When it comes to production requests, it always depends on whether they can be implemented for me. Unfortunately, I have to reject requests that are far from my usual work (style, colors, shapes). But if you want a certain piece that you have seen on me (on Instagram, in the shop, etc.) and it is already sold out, please ask me! Also, if you want a piece in a different color or shape, which I also offer, I will most likely be able to fulfill your wish :) For example, if you have seen a cup in turquoise, but would like to have a hanging lantern in this color, please tell me notice!
How long does a production take?
For pieces that I make especially for you, it always depends on my order situation and whether I'm in the middle of preparing a shop update. Usually the production time of a single piece is 4-8 weeks. A larger order (e.g. a crockery set consisting of several plates, bowls, etc.) can also take longer. And even if I have a lot to do, the production can take longer. I will always inform you individually about the duration!
How often do you fill up the onlineshop?
Usually every 1-2 months. If you would like to be informed about the exact dates of updates, subscribe to our newsletter. To do this, simply go to the start page and scroll down to the bottom. The registration form will then appear automatically.
All the pieces I wanted sold out very quickly!
With most shop updates, some items sell out very quickly. This is also due to the fact that I only make a few individual pieces and cannot produce them in large quantities. But there is the possibility to get early access to our shop, i.e. to shop before the official update date :) This early bird access is only activated for our newsletter subscribers - if you are not already on ours Newsletter list, sign up for it. You can find the form by scrolling all the way down on the start page.