Some information for a relaxed shopping:
- Please note that the shopping cart does not save any items. If you want to have a certain piece, it's better to order it directly and then return to the shop to continue shopping.
- If you buy more than one piece, the shipping costs might increase automatically. Don't worry though, for the smaller items I will try to fit everything in one shipping box, so if there are any shipping overcharges, I will send you a refund with the difference, after I have packed all items and contact you directly about it.
- The most important thing is to make sure that the pieces are well packed and arrive safely at your home. Especially for larger orders and/or items, I might send your order in several boxes. Again this is to guarantee the safe delivery of your ceramics. So please note that I cannot always offer a refund for extra shipping costs if you bought multiple items, since I cannot guarantee that everything will fit into one box. This might differ from one order to another. Please rest assured I will do my best to keep the shipping costs down and I will be in touch with you before sending out your ceramics.
- For shipping to Germany or Italy, the shipping costs for one parcel are reduced from 10 to 7 euros for a purchase price over 100 euros. I will refund the difference after the order.
- I do my best to pack and have all orders ready to be shipped within a week from your purchase. Usually the packages should arrive with you within 1-2 weeks.
- You will receive a confirmation e-mail and tracking number as soon as your order has been shipped.
- At the moment it's only possible to offer the Onlineshop in the german version. Nevertheless I did my best to make it as easy as possible for english speaking clients to make a purchase. All descriptions are translated into english and you'll find instructions how to go ahead with the purchase process at the end of the product description. Please have a look at the following PDF documents that show you all the checkout pages translated into english.