Some information for a relaxed shopping:
- Please note that the shopping cart does not save any items. If you want to have a certain piece, it's better to order it directly and then return to the shop to continue shopping.
- We ship world wide. If you can't find your country in the shipping options, please contact me!
- If you registered for our Newsletter you get early access to all Shop Updates. Newsletter subscribers benefit from the chance to browse and purchase their favourite pieces before everyone else. Register for the newsletter here and confirm your registration (a confirmation email should be sent to you shortly after your registration, please also check your spam folder!)
- If you buy more than one piece, the shipping costs might increase automatically. Don't worry though, for the smaller items I will try to fit everything in one shipping box, so if there are any shipping overcharges, I will send you a refund with the difference, after I have packed all items and contact you directly about it.
- The most important thing is to make sure that the pieces are well packed and arrive safely at your home. Especially for larger orders and/or items, I might send your order in several boxes. Again this is to guarantee the safe delivery of your ceramics. So please note that I cannot always offer a refund for extra shipping costs if you bought multiple items, since I cannot guarantee that everything will fit into one box. This might differ from one order to another. Please rest assured I will do my best to keep the shipping costs down and I will be in touch with you before sending out your ceramics.
- I do my best to pack and have all orders ready to be shipped within a week from your purchase. Usually the packages should arrive with you within 1-2 weeks.
- You will receive a confirmation e-mail and tracking number as soon as your order has been shipped.